De-escalation training is a core component of the mandatory training and certification process for security guards in British Columbia. While it is integrated into several levels of training, the specific requirements include:

• Basic Security Training (BST): This mandatory 40-hour course, regulated by the BC Ministry of Public Safety and Solicitor General, includes coverage of effective communication skills as a foundational requirement for all guards.
• Use-of-Force Certification: This is a mandatory 8-hour training module (offered by the JIBC or approved providers) that specifically focuses on de-escalation techniques alongside legal responsibilities and physical control tactics.
• Refresher Training: To maintain high standards, Use-of-Force certification requires an annual refresher, ensuring that guards keep their de-escalation and intervention skills current.
• Advanced Use-of-Force: For guards in high-risk environments, advanced training provides additional focus on verbal de-escalation and physical positioning to manage volatile situations safely.

At Regent Security, these de-escalation principles are reinforced to ensure guards can manage complex situations while minimizing risk to the public and themselves.